MUTED SLATE
Semi-Custom Wedding Invitations Terms & Conditions
Please read these Terms and Conditions (“Terms”, “Agreement”) carefully before using the website www.mutedslate.com and purchasing wedding stationery (“Services”, “the Service”) from Muted Slate, a brand of Muted Slate, Inc. (“we”, “us”, “our”, “Seller”, or “Vendor”).
By accessing our website or placing an order, you (“Client”, “you”, “your”, or “Buyer”) agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Muted Slate offers semi-custom wedding stationery designs. Semi-custom means Client selects from existing design templates and personalize them with their own wording, colors (where applicable), and minor layout adjustments. Fully custom artwork or extensive redesign is not included unless otherwise agreed upon.
Client has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified in these Terms.
Client understands and agrees that Vendor has a unique vision for every client and grants Vendor creative freedom to produce work based on agreed-upon inspiration. Vendor will use artistic judgment, experiential knowledge and budgetary boundaries when providing Services for Client, which may not include strict adherence to Client’s suggestions. Although Vendor will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Vendor shall have final say regarding the aesthetic judgment and artistic quality of the Services. Dissatisfaction with Vendor's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or refund requests.
STATIONERY DESIGN
CONFIDENTIALITY
Vendor will hold and maintain in confidence any confidential information that is provided by Client (such as confidential information relating to addresses, etc.), and will not disclose such information to any third party except as may be required by a court or governmental authority or as authorized by Client.
Vendor agrees to complete and send each design round to Client electronically within 3 business days of Client providing feedback on the previous design round. Client is allowed up to 3 minor revision periods to tweak small nuances of the design. Revisions include: color, subtle font changes that are typography based, and sizing of certain elements.
A REVISION IS NOT A REDESIGN. Artwork revisions are limited to color changes, minor details or placement within the design. Vendor will notify CLIENT if revisions are outside the scope of the project.
DESIGN ROUNDS AND REVISIONS
Client understands that Vendor cannot send the final items to Client unless timely feedback and approval of sketches and/or a finalized design is received. Client agrees to provide timely feedback within 3 business days of receiving each design round so that Vendor can understand Client’s concerns, objections, or corrections that need to be made to the design(s). Client understands that if feedback is returned to Vendor after more than 3 business days of receiving a design round, the project might be subject to a delay, which could result in rush fees for Client.
Vendor agrees to make changes to the design(s) in response to the feedback provided during the revision period, in accordance with the guidelines laid out in the “Design Round and Revisions” section of these Terms. Client promises not to unreasonably withhold approval of design(s).
Final say for any feedback must come from Client directly through the designated form within HoneyBook.. Changes that are submitted via email, text, phone call, DM, or any other communication funnel other than the designated form for a design round are subject to get lost and cannot be the responsibility of Vendor. Unless specified at the beginning of the process, Vendor reserves the right to refuse feedback from anyone that is not Client, such as a relative, family friend, etc.
FEEDBACK
Due to the nature of the design process for wedding stationery, there may be names or places that are not familiar to Vendor. Vendor will provide Client with a Final Design Proof, hereby referred to as “Final Design Proof”, for Client to review all included design pieces for spelling errors, grammar errors, or other errors that need to be corrected. Client will then provide Client’s consent for moving forward with printing by signing off on the Final Design Proof.
Once approval for the Final Design Proof is received, Client consents to give Vendor full permission to print all pieces as they appear on the Final Design Proof. No further changes can be made and Vendor will not be held responsible for any errors found after Client grants approval. Vendor cannot be held responsible for designs that were approved by Client and then printed with an error that Client did not see. Any reprinting costs will be the responsibility of Client. Any and all design proofs provided by Vendor are digital proofs and not physical proofs.
Turnaround time is defined as the usual amount of time between the time the Final Design Proof is approved and the production/printing is completed (does not include shipping).
FINAL PROOF
Per professional preference, budget and design aesthetic, Vendor will help Client decide what paper should be used for printing. The required size for each piece will be verified by Client at the beginning of the design process, and the final quantity will be finalized, printed, and then shipped/delivered to Client. Vendor recommends ordering an additional 10% of printed pieces to account for any additional guests that may be added to the guest list or any keepsakes that family members may want.
Vendor cannot be held responsible for materials that are out of stock, backordered or discontinued, as these situations are out of Vendor’s control. Should this situation arise, a suitable alternative will be suggested. Additional fees may occur if alternative material is not of equal value.
All digital screens are all calibrated differently, and the colors showcased in digital mockups or proofs may vary slightly when printed. With specialty printing such as letterpress and foil printing, minor variations are to be expected.
Vendor is solely responsible for printing and producing the work for Client, and will not release any editable files to Client such as Photoshop files, Illustrator files, InDesign Files, Procreate files, etc.
PRINTING & PRODUCTION DISCLOSURE
If materials are changed and/or additional pieces are added to the order, this indicates a change of scope for the project. Vendor will present Client with new invoice totals as soon as they are available. These changes must be made within the included rounds of approvals and before the Final Proof. Quantity changes after the Final
Proof will result in a $50.00 restocking fee, along with the cost of the new materials. There are times when agreed upon materials are discontinued or out of stock when Vendor goes to order
Client's materials. In the event this happens, Vendor will provide a suitable alternative within the same price range as the original materials. In the event Client chooses something out of the price range, Client is responsible for paying the difference between the two costs.
CHANGE OF SCOPE
In the event Client needs additional pieces to be printed outside the agreed upon quantity after materials have been ordered and delivered to Client, a minimum order quantity of 25 will be required, and a restocking fee of $250.00 will apply. Vendor will provide invoice and include shipping costs.
Vendor is not responsible for suite assembly.
REORDER POLICY
All proofs and design elements are the intellectual property of Vendor. Proposals, quotes, and proofs may not be shared, copied, or imitated with or by any person. Exceptions are made only for parties directly involved with Client's wedding, i.e. wedding planner, parents, significant other.
Vendor owns all copyrights in any and all work(s) created or produced pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business. Client acknowledges that Vendor has the right to also use images, design elements, calligraphy, etc. from any portion of the work for portfolio or marketing purposes. Client may request that Vendor delay posting photos or imagery publicly until after the event date.
Vendor represents that Vendor owns the rights to the designs that are created for Client under this Agreement, or has secured such rights to any third-party content incorporated into the final design(s); and that Vendor’s work does not violate the patent, copyright, trade secret or other property right of any person, firm or entity.
Client promises that: (a) Client owns the rights to use any design elements Client gives Vendor (“Client Content”); and (b) using such Client Content does not violate the patent, copyright, trade secret or other property right of any person, firm or entity. Client promises to grant Vendor a nonexclusive, non-transferable license to use, reproduce, modify, display and publish Client Content solely in connection with Vendor’s work for Client under this Agreement. Client also affirms and represents that this Agreement does not conflict with any other contract, agreement or understanding to which Client is a party.
EXTENDED USE AND COPYRIGHT OWNERSHIP
We take pride in our designs and post on social media. We have the right to share the designs and artworks created by MUTED SLATE on social media, website, and online blogs in our own discretion. Should there be no issues with social media and photo release, the client grants MUTED SLATE permission to post photos of the product(s).
SOCIAL MEDIA & PHOTO RELEASE
If applicable to the project, Vendor will provide Tracking and Shipping information to Client once the designs have been printed, packaged, and shipped. Once the item is shipped to Client, Vendor cannot be held responsible for damages, loss, or other shipping circumstances. Vendor is unable to provide tracking updates beyond the information that third party mail carriers release.
SHIPPING
Failure to comply with suggested timelines and due dates may affect the delivery of and fees for the Service provided. To ensure delivery for Client’s event, an additional rush fee of 25% of the total invoice will be applied if information and/or Client Content is not received in a timely manner. Vendor will outline all dates and timelines for information needed and will remind Client if additional information is needed. Expedited shipping charges will be billed on the final invoice if incurred. Client will be notified of any additional costs before billing.
RUSH FEES & EXPEDITED SHIPPING
Vendor is not responsible for the assembly of wedding suites unless explicitly agreed upon in writing as an additional service.
Once stationery items are delivered to the Client, Vendor is not liable for any damages or issues arising thereafter, including but not limited to:
Smudging, misalignment, or damage to printed or handwritten addresses
Mishandling of stationery or embellishments (including wax seals, ribbons, or specialty materials)
Ripping, tearing, bending, or improper opening of mailed items
Loss, delay, or damage caused by postal services, including USPS
Client assume full responsibility for the handling, assembly, and mailing of all stationery items once they are in their possession or have been approved for shipment.
Vendor is not responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address. Client may wish to order extra pieces for this reason.
ASSEMBLY & MAILING
Due to the custom and made-to-order nature of semi-custom wedding stationery, Vendor does not allow cancellations, returns, exchanges, or refunds under any circumstances. By completing a purchase, the Client confirms they have read, understood, and agreed to this no cancellation and no refund policy in full.
If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of Client or parties related to Client, such as failure of the event to occur or failure to get information or Client Content needed in a timely manner, Client shall provide notice to Vendor as soon as possible.
Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, or no-show if it becomes impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client).
Vendor will not be obligated to refund any payments Client has paid. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to communicate, or should it become impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client) unless both Client and Vendor otherwise agree in writing.
Client or Vendor may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the reasonable control of either party, such as, but not limited to: a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or any hazardous situation created outside the reasonable control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism; or any act outside of the reasonable control of either party such as a governmental authority, strike, lockout or labor dispute.
RETURNS & CANCELLATIONS