MUTED SLATE

FAQ

DO YOU ACCEPT RETURNS?

We value your business and take your purchase seriously. We expect the same level of respect for our products.

Due to our products being made-to-order and due to the custom nature of our services and products, we do not accept returns or exchanges unless explicitly stated in writing. Please ensure that all order details are accurate before placing your order.



WHAT DOES MADE-TO-ORDER MEAN?

All our products are made-to-order items. Made-to-order means that the items is not produced in advance and is only made when the buyer places a successful order. We do not keep our products in stock.

WHAT IS YOUR PROCESSING TIME?

Our Thank You Cards, Proposal Cards, To My Greeting Cards (Wedding Day Cards), and Holiday Cards has a processing time of up to 3 business working days (Monday to Friday, excluding weekends & holidays). Then after, your item is shipped out.

Personalized Stationery has a processing time of 3-5 business working days (Monday to Friday, excluding weekends & holidays). Then after, your item is shipped out.

Please note: Processing time for Personalized Stationery will also depend on customer response time.

WHEN WILL I RECEIVE MY ORDER?

Estimated delivery dates shown or selected at checkout are not guaranteed delivery dates.

  • Standard: USPS (est. 3–5 business days)

  • Express: UPS 2nd Day Air (est. 2 business days)

  • International Standard: USPS First Class (times vary, est. 1–4+ weeks)

  • International Exp: UPS Worldwide Express (est. 3–4 business days)

Orders will ship at the speed customer selected at checkout. Shipping speeds cannot be changed after the order is placed or when your package is in transit.